New York and Scottsdale – September 21, 2009 – Ipreo, a premier global provider of market intelligence and investor data to corporations and investment banks, today announced it has partnered with Satrix Solutions to enhance its customer feedback efforts through the addition of a systematic feedback program. Satrix Solutions will design and manage an ongoing program that will gather and process extensive input from Ipreo’s global corporate client base to support the firm’s continuous focus on improving the client experience.
“Exceptional customer service is part of Ipreo’s DNA,” said Kevin Marcus, President and COO of Ipreo. “We pride ourselves on strong relationships with our clients and are always striving to make certain that our services and products align with our clients’ needs and workflow. We look forward to working with Satrix to make our client feedback process even more robust and efficient.”
“Ipreo is committed to continually enhancing the customer experience and we are dedicated to helping the company better analyze and respond to its customers’ needs” said Evan Klein, President of Satrix Solutions. “Ipreo recognizes the importance of taking customer expectations and preferences into account when making business decisions.”
Ipreo’s new customer feedback program will launch globally the week of September 21
Ipreo is a global leader in providing market intelligence, data, and technology solutions to all participants in the global capital markets, including sell-side banks, publicly traded companies, and buy-side institutions. By combining state-of-the-art new issuance systems with the premier global financial and investor data, Ipreo enables our capital markets clients to execute deals more efficiently, maximizing time and resources. Our applications include end-to-end bookbuilding systems, roadshow & conference management platforms, and electronic document delivery. Additionally, Ipreo’s suite of investor prospecting and CRM solutions offers the most accurate and comprehensive institutional contacts data and profiles in the industry. Ipreo is the only financial services provider to offer solutions across all asset classes for the Equity, Fixed Income, Municipal, and Syndicated Loan markets. Ipreo is a KKR portfolio company with nearly 700 employees supporting clients in every major financial center around the world. For more information, please go to www.ipreo.com.
About Satrix Solutions
Satrix Solutions is a strategic advisory firm that helps companies turn customers into loyal advocates. We design and manage programs that gather customer expectations, preferences and satisfaction levels, and then work with managers to convert that insight into service and operational improvements. By developing a systematic approach to capturing and responding to customer needs, our clients experience measurable improvements in customer retention, share-of-wallet and new sales. For more information, please go to www.satrixsolutions.com .
- For Ipreo
- Kate McKay
- Managing Director, Global Marketing & Communications